Service Plans: Fully Managed

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Fully Managed

A TRUE IT PARTNERSHIP

Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.

Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimising their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimising your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.

No Technology Plan? Does your organisation lack a strategy for how technology can best serve it into the future?

IT Budget Crunch? Under pressure to reduce IT costs, increase value or maximize profitability?

Management Struggles? Need to find a more efficient way to manage your company’s technology?

Increased Productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution

Reduced Business Impact from IT Failures: Combining preventative maintenance and remote monitoring means we minimise failures that could impact your business. Your network behaves in a stable and reliable manner

Reduced Network Downtime Through Proactive Maintenance: Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter


Program Features
24×7 Advanced Performance Monitoring Ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
Scheduled Preventative Maintenance Ensures that your servers, PCs and other vital network devices function optimally, improving reliability and security.
Monthly Network Health Review Dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.
Security & Backup Management Uses industry best practices to keep your environment secure, protected and available.
Real Time Optimisation Keeps your infrastructure optimised through our NOC enterprise-class technology—critical issues are identified, reported, and resolved in real time.
Unlimited Remote and Onsite Support Ensures the utmost in business stability and reliability—your single monthly price covers all network, server and workstation support.
Managed Server
• 24×7 Advanced Performance Monitoring
• Server Configuration Management
• Key Application Maintenance
• Microsoft and 3rd Party Patch Management
• Real Time Server Optimization
• Scheduled Preventative Maintenance

Managed Workstation
• 24×7 Advanced Performance Monitoring
• Workstation Configuration Management
• Microsoft and 3rd Party Patch Management
• Real time Workstation Optimization
• Scheduled Preventative Maintenance
• Managed Network
• Firewall Management & Maintenance
• Router/Switch Performance Monitoring

Managed Backup
• Backup Deployment and Configuration
• Backup Performance Monitoring
• Backup Software Updates
• Scheduled Backup Jobs
• Data Center Replication & Disaster Recovery Planning

Managed Support
• Monthly Network Health Review
Unlimited End-user and Network Support

Managed Security
• Anti-Virus Monitoring and Management
• Anti-Spam Monitoring and Management
• Regular Vulnerability Scan & Report